All pjok FAQs in one place

Log in to pjok and select Nagad from the deposit section. Send Money to the provided number via Nagad and enter the transaction ID correctly in the form. The minimum deposit amount is ৳300. Your balance is usually updated within a few minutes. If you face any issues, let us know via live chat.

pjok does not charge any processing fee on deposits. However, your mobile banking service, such as bKash or Nagad, may apply their own Send Money charges. To learn about these charges, check the fee schedule in your mobile banking app. Bank transfers may also carry different charges depending on the bank.

Log in to pjok and select the bKash option on the deposit page. Send Money from your bKash app to the provided number. The deposit amount must be ৳300 or more. After sending, enter the bKash transaction ID in pjok's deposit form. Your balance is usually updated shortly.

First, wait a little while — there may be a slight delay during busy periods. If a long time has passed, contact us via live chat or at [email protected] with your mobile banking transaction ID and the time of the transfer. Keeping a screenshot of the transaction will help resolve the issue faster.

Bank transfers generally take a bit longer than mobile banking. Transfers from major banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank are more likely to be processed faster on working days. Contact support with the relevant details to confirm your deposit.

Never. No pjok support agent — or anyone else — will ever ask for your OTP, bKash PIN, or Nagad PIN. Sharing this information will put your account and mobile banking at serious risk. If you receive such a request, end the call or chat immediately and contact us.

Use a password of at least 10 characters that includes uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Avoid your name, date of birth, or simple numbers (123456). Most importantly — do not use this password on any other site, as a data breach on one site could put your pjok account at risk.

Always check that the URL in your browser's address bar is exactly https://pjok.mom — fake sites often use similar-looking domains like "pjok-bd.com" or "pjok1.net". Check that the lock icon (SSL) is present. Instead of clicking links sent by unknown people, type the address directly in your browser or save a bookmark.

Change your password immediately. Then contact us via live chat or at [email protected] to request a temporary lock on your account. If you have used the same password elsewhere, change that too. Letting support know the time and details of the suspicious activity will allow for a faster investigation.

Yes. pjok uses SSL encryption, which keeps your login details and transaction data secure. Your personal information is not sold to third parties. You can read our privacy policy for more details.

Yes, no separate app download is needed. Open pjok.mom in any modern mobile browser — Chrome, Firefox, or Safari — and start playing directly. The site is fully optimised for mobile, so games and navigation are comfortable to use even on small screens.

On an Android phone, open pjok.mom in Chrome, then tap "Add to Home Screen" from the menu. On iPhone, tap the share icon in Safari and select "Add to Home Screen". After that, tapping the icon on your home screen will open pjok directly, just like an app.

pjok works well on both Android and iOS platforms. Using the latest browser version gives the best experience. Some games may not load fully on older operating systems or outdated browsers, so it is good to keep your device and browser updated.

Once the connection is restored, reload the game — in most cases it will resume from where it left off. If the connection drops mid-round in a slot or live game, the result of that round is confirmed server-side. If there is any issue, contact support — they will check the game log and assist you.

Accumulated cache and cookies often slow down pages. In Chrome, go to Settings → Privacy and Security → Clear Browsing Data, check "Cached Images and Files" and "Cookies", and clear them. Then reload pjok.mom. Also try closing background apps on your phone and check your internet connection.

pjok offers two support channels. The first is live chat — available directly from any page on the site, with an immediate response. The second is email — writing to [email protected] lets you describe issues in detail and makes sending documents easy. Both channels offer assistance in Bengali and English.

For a quick resolution, keep the following information handy: your pjok account username or registered phone number, the date and approximate time of the issue, your mobile banking transaction ID (if related to a deposit or withdrawal), and a brief description of the problem. If you have a screenshot, you can also send it via email.

Yes, pjok support is available seven days a week, 24 hours a day — including nights, public holidays, and festive days. You can reach us directly via live chat or write to [email protected] at any time. Whether it is day or night in Bangladesh Standard Time (BST, UTC+6), help is available.

pjok support is available in both Bengali and English. Our team is built with Bangladeshi users in mind, so feel free to write or chat in Bengali — you will receive a full and clear response. If you prefer to communicate in English, you will receive the same level of support.

pjok currently provides assistance via live chat and email. Live chat offers instant resolution through direct conversation, which is a highly effective alternative to phone support. For complex issues, writing in detail to [email protected] is the best approach.