pjok Privacy Policy
Your personal information is extremely important to us. This policy describes how we collect, use, and keep your information secure.
Introduction & Scope
pjok is a safe and reliable online entertainment platform for users in Bangladesh. We place the highest priority on our users' privacy. This privacy policy ("Policy") describes how pjok ("we", "us", or "Platform") collects, processes, stores, and protects your personal information when you use our website, applications, and related services.
By using this website or creating an account on pjok, you acknowledge the terms of this Policy. If you disagree with any part of this Policy, please do not use our services. This Policy forms an integral part of our Terms and Conditions.
What Information We Collect
pjok only collects information that is necessary to provide you with the best possible service. The information we collect falls into the following categories:
Identity Information
Information you provide at the time of registration:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (where required)
Financial Information
Information required to process transactions:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction date and amount
Usage Information
Information relating to your activity on the platform:
- Game history and preferences
- Betting records and statistics
- Login time and session duration
- Bonus and promotion usage details
Technical Information
Information about your device and connection:
- IP address
- Browser type and version
- Device type and operating system
- Cookies and local storage data
How Your Information Is Used
pjok uses your personal information only for the following legitimate purposes. We never sell your information to third parties for marketing purposes without your consent.
Sharing Information with Third Parties
pjok does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
Payment Providers
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer processors.
Technology Partners
Information may be shared with technology and infrastructure providers required to operate the platform, under strict confidentiality agreements.
Legal Authorities
Information may be provided in compliance with applicable law in response to valid legal orders, court directives, or lawful requests from government authorities.
Outside of the cases listed above, pjok does not disclose your personal information to third parties under any circumstances for marketing, profit, or any other purpose.
Data Security Measures
pjok uses industry-leading security technology to protect your information. Our security framework is structured across the following layers:
Encryption
All data transfers are secured through SSL/TLS encryption. Stored sensitive data is also kept in an encrypted state.
Access Control
Only authorized individuals can access your account. Two-Factor Authentication is available for use.
Data Minimization
We collect only the information that is necessary and delete it securely when it is no longer needed.
Security Monitoring
Our systems are under 24/7 security monitoring. Any suspicious activity is detected automatically.
Important: No transmission of information over the internet is completely risk-free. Even though we make every effort, it is your responsibility to keep your account password confidential and not to log in from unfamiliar devices. If you notice anything suspicious, contact us immediately at [email protected].
Cookies & Tracking Technologies
pjok uses cookies and similar technologies to provide an enhanced browsing experience.
Essential Cookies
These cookies are essential for maintaining login sessions, ensuring security, and core platform functionality. They cannot be disabled.
Functional Cookies
Used to remember your preferences (such as language and display settings). They provide a personalized experience.
Analytics Cookies
Used to understand how users interact with the platform, which helps us improve our services.
You can control or reject most cookies by changing your browser settings. Keep in mind, however, that disabling certain cookies may cause some platform features to not work properly.
Your Rights & Controls
You have specific rights over your personal information. pjok respects these rights and supports you in exercising them.
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
If your information is incomplete or inaccurate, you can request that it be corrected.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted, subject to legal obligations.
Right to Restrict Processing
In some cases, you can request that the processing of your information be restricted.
Right to Data Portability
You have the right to receive your information in a structured, commonly used format.
Right to Object
You have the right to object to the processing of your information for specific purposes.
To exercise any of the rights above, email us at [email protected] or contact us via live chat. We will generally respond to your request within a reasonable time.
Data Retention Period
pjok does not retain your information longer than necessary. The retention period is determined based on the type of information and the purpose for which it is used.
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Account Information Retained for as long as the account is active. After account closure, it may be kept for a specified period as required by law.
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Financial Transaction Records May be retained for an extended period to meet legal and regulatory obligations.
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Customer Support Communications Retained for a limited period to ensure service quality and resolve disputes.
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Analytics Data Data collected for service improvement purposes is generally stored in anonymized form.
Protection of Minors
21+ Only: pjok's services are intended solely for individuals aged 21 and above. We do not knowingly collect any personal information from minors. Age is verified at the time of registration. If any minor's information has been collected inadvertently, it will be deleted immediately. If a parent or guardian believes their child has registered on our platform, please contact us at [email protected].
Third-Party Links & Services
pjok's platform may contain content from game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others). These third parties have their own privacy policies, and pjok is not responsible for your activity on their platforms. You are advised to read the privacy policy of the relevant service provider.
Changes to This Policy
pjok may update this privacy policy from time to time. If any significant changes are made, we will notify you via your registered email or through a notice on the platform. Continued use of the platform after changes have been made will indicate that you have accepted the revised policy.
The "Last Updated" date at the top of this page always reflects the most recent version of the policy. Older versions may be made available upon request.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to get in touch with us.
Live Chat
Contact us via live chat for immediate assistance — available 24/7 in both Bengali and English.
pjok is always committed to improving its services and protecting your privacy. Also visit our Responsible Gaming section — because we believe that safe and informed gaming is the best gaming.